Customer service is the key to the longevity of any business and I've recently been on the front lines with my home cable/ internet provider. I didn't expect to have any problems, but when I got my last bill from Comcast it was full of charges that didn't apply. It was the final straw in a struggle to keep them in-line with the program I signed up for.
I changed over to another provider and I couldn't be happier. It wasn't as much of a pain as I thought it would be and their customer service, even with a few glitches was incredibly refreshing to deal with. I was on the phone with an Rep for over a half hour that made sure everything was fully taken care of. I got a better product, at a better price and I feel better doing business with them.
Customer service is key to growing your company, and in the end will make or brake any business no matter how good the product is. For me it maybe an old school principal, but do what you say you're going to do, at the price that was quoted and I'll look no further. If I have to watch my bill to see where I'm getting stuck every month, I'm gone. And, I'm not alone judging from the conversation I had with the installation tech that came out. According to the guy that would know, Comcast is losing customers in droves.
Update: A year later and there's a big opportunity here for any company with better customer skills than Comcast or ATT!
Several articles came out about US Marshall's using small aircraft to gather data on all US citizens and that's it. There's no follow up, no more that will come of it and the data mining will continue unabated. Steve Wozniak, co-founder of Apple said years ago that privacy is dead. And, to my surprise it went with out a fight or even the smallest hint of a protest.
The right to privacy is one of the fundamental rights in the Bill of Rights, actually it's number 6 on the list of 10 rights that were so important they were added to the Constitution. Except for a few articles, from the Wall Street Journal to Fox News, it doesn't even make the nightly news. Is it that people just don't care, is it a trade off for keeping law and order among the masses? Or is this incident just one of the many ways that our freedoms are rapidly eroding? What happens when you act outside of your profile? How many alarm bells ring then?
Read the full article on TechNewsWorld.com.
Veteran's Day falls on November 11 for a good reason many do not know. November 11th is the anniversary of the signing of the Armistice, which ended the World War I hostilities between the Allied nations and Germany in 1918.
On the 11th hour of the 11th day of the 11th month of 1918 an armistice between Germany and the Allied nations came into effect. And, on the following November 11, 1919, Armistice Day was commemorated for the first time. President Wilson proclaimed the day should be “filled with solemn pride in the heroism of those who died in the country’s service and with gratitude for the victory”.
Thank a Veteran and help those that are returning from combat. You can get involved at any level, from volunteering at your local VA hospital to helping the family of a Veteran. Do something positive, be a part of the solution for the real heroes.
Took a drive in a friend's 65 Cobra. Ever wonder why cars like this have such a high value, just go for a ride in one.
It was extremely motivational to say the least. (watch the pipes on the way out, they do get hot)
There are a lot of developers out there that are looking for a language and trusted technology that they can build a career with, and whether you're new to web development or out to create your own Amazon site, you can't go wrong with DNNSoftware's CMS, formerly know as DotNetNuke, and DNN Dev's life saving power tool XMod Pro.
With just these two elements, one can build a digital empire.
Don't take my word for it, go search their sites out and take a look at the client list that builds with both of these components. It's more than impressive, and a lot of these sites are built by a single developer or just a small team. And, even more impressive are the people who started it all, built these platforms and the community they've fostered.
I've been developing with DNN for 8 years and I'm still grateful to Shawn Walker of DNN Software and Kelly and Malinda Ford at DNN Dev. I honestly can't say enough good things about either of them or the products that they've built.
I've been digging into futuristic technology and uncovered an article by Mike Edelhart on Yahoo/Tech news entitled, 9 Technologies That Will Soon Be Inside You. It's interesting news and there just might be some up and coming products to invest in.
I have to admit some of these tech products freak me out. These aren't ideas, they're working prototypes and the concepts, along with the business models, makes sense for each. It's easy to be comfortable with these, we already have several medical implants.
Here's the list: implantable smartphones, healing chips, cyber pills, implantable birth control, smart tattoos, brain-computer interface, meltable bio-batteries, smart dust and the verified self. Is this the biblical mark of the beast? Read the full article with the slide show here.
This is no joke and maybe in a few years you can forget about buying the watch or upgrading your phone, you'll be able to communicate brain to brain. Professor Alvaro Pascual-Leone, from Harvard Medical School, with a leading team of engineers successfully transmitted the words in a computer-mediated brain-to-brain transmission from a location in India to a location in France using internet-linked electroencephalogram (EEG) and image-guided transcranial magnetic stimulation (TMS) technologies. (say what?)
From the article they were able to decode the message sent, but wasn't like a thought or an images just appeared in their head. The message is received like a series of flashes of light. It's mind blowing technology and the implications are enormous. Ever have someone blow up your phone with text messages? Imagine... Read the full article here.
I caught a preview of Apple's Watch and the idea is right but the design isn't there. It isn't there, yet. This watch will have an appeal to some, the techies, geeks and ifollowers will buy, but for it to have the mass appeal of other Apple products it's got to be sexier. It's too big any bulky. The overall design needs to go in a direction it has never been. Why force it into a wrist watch style? Could it be a cord or wrap like a band that glows when a message is received or like a bracelet from the Egyptian era only with symbols that light up and speech communication. How about something in a Native American style?
The market will really soar when this right, and those that purchase the current version will help pave the way. It still looks like something from the seventies that wasn't much fun then, a novelty that leaves you wondering. You can get a glimpse of the new Watch here. When they get it right, it'll be the next big thing.
The domain iWatch.com is owned by someone other than Apple in the Cayman's and wisely they have nothing about the Apple's Watch on their site that could lead to litigation. Entrepreneur has some ideas on why they aren't using the i-prefix. Could build a great voyeurism site.
There's a revolution in technology going on and for as many businesses that get it, many intelligent organizations still just do not. I get a few offers, most of them low, on different domain names every month and one of the questions I was asked by a potential purchaser was, how do I arrive at a price?
It's a fair question and to put an answer to it, here's the rationale behind the numbers. First, like real estate domain names are virtual property, but with several valuable added dimensions. Domains are the way customers find your business, remember your location and spread the news about your products. It's your business address for all practical purposes. Ninety percent of the people you do business with will never visit your business at it's physical location, but they'll all check your website, which is by way of your domain name.
Names that have more traffic or are capable of generating more traffic with short memorable names are worth more and their market demand is more. Like having a shop on main street vs. opening up a business on a rural road. A good memorable name that suits your business or product lines brings customers and helps them find their way back to you. Most company names are picked without the customer in mind or without any marketing considerations, just a name that means something to the organization on a somewhat emotional level. You can spend millions branding a odd name or bring the brand to your door with a descriptive name. And with domain names, you can have several or hundreds of names to drive traffic to your business.
The method, internet media. Consider the pro's and cons of different advertising media. There's print, TV, radio and internet. Print, I throw it out. It's garbage that comes with my printed mail. I haven't bought a newspaper in over 10 years at least and the last time I think I looked at a magazine, I was either in a doctors office or on a plane. Forget print, it's over. The postal service is nostalgic and I'd be willing to bet 100 percent privatized within 10 years. TV, I watch movies for the most part or change the channel during the commercials. Watching the Atlanta Falcons beat the Aint's in the season opener, I saw a couple of ads, but couldn't tell you what they were today. I'm moving in the direction of subscription TV like Netflix and Hulu. I'm not alone. Radio, okay you get ads in front of me while driving more often then I care to say. Occasionally, I am too lazy to load a playlist from my phone or all the stations that I have programmed in are in sync with their commercial's timed together. Traffic reports get me to tune in, but the rest of the noise I could do without. I get about half of percent of anything useful from radio news. The tone and rate of speech only ramps up tension. I'm working on weaseling out listening to main stream radio all together. Half the time I enjoy just listening to silence.
The internet has main access to get in-front of my eyes. I am on the net at home, at work, even while visiting a store in the mall I might be checking prices of a competitor on my phone. I have discretionary income and I move quickly. Like a lot of your customers, I have much to manage and like in the real world, I have to be street smart online and as nimble as a forest creature to find the best deals. I validate a business I am going to use based on the domain they have, how their website looks, works and if they have a phone number on their contact page. Usually I like a second opinion, options or it's just the way to complete due diligence by checking a few other sites. How I find that second, third or fourth site through search or by their domain name directly is potentially a company I'll be working with. CEO's of those companies are the CEO's that are likely to make their 17 percent growth targets and are the ones that get their bonuses. They're the one that get it. I price domain names comparable to other media even when that media is less effective.
30 seconds on Atlanta TV during prime time will cost you 30k and your money is gone just that fast. Most industry magazine ads will cost you upwards of 1200 per month for a four color, 1/2 to full page ad and you don't even know if anyone is reading it. Your domain name is yours perpetually. The internet is even more revolutionary as the phone system was when it came into being some 120 years ago and as fast as technology grows, the internet is not going to be replaced anytime soon. With a great domain name you look like the authority in your industry. Most clients will never see your office, I can't stress enough how important your online presence is. Technology is the only industry that has had double digit growth since the 70's and looks to be booming for the rest of man's existence. The slope of the curve is about to go vertical.
The short, memorable, brand-able, desirable names, and what other similar domains have sold for, makes for the price range listed. We encourage you to make offers on our domains and other available names. The cost, effectiveness and value is continually rising.
Investing in domain names is similar to real estate in that high traffic areas generally go for higher prices as well as desirable locations. DomainPicks.com Provides a clear list of domain names at various auction houses listed for the coming day. Mark's a excellent host and you'll find some gems among the list along with some personal antidotes.
On DomainPicks.com you can find a deal on a domain name and read through the articles on Mark's site to get a feel for how vast the domain industry is.